Arold > Price Book > USA > 07.2021

68 JULY 2021 Storage In the event the purchaser request postponement of shipment beyond the scheduled shipping week after the goods have become work in process, or are ready to be shipped, Groupe Lacasse LLC can take arrangements to store the goods but at the purchaser’s risk and expense. Such transfer to storage shall be deemed delivery to purchaser for all purposes including invoicing and payment. Freight claims All FCA destination claims will be handled and filed by the Seller. In order to expedite any credit due, your help and assistance is required. Please adhere to the following guidelines. The merchandise is carefully packed and thoroughly inspected before leaving the warehouse. Responsibility for its safe delivery is assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must therefore be made to Groupe Lacasse LLC as follows: A. Concealed loss or damage Concealed loss or damage means loss or damage that does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When damage is discovered upon unpacking, a written request must be made to Groupe Lacasse Customer Service within 15 days of the receiving date. No disposition will be taken until approved by the manufacturer. IMPORTANT: Groupe Lacasse’s policy in concealed damage is to replace the part or complete product if necessary at no charge to the dealer. However, it is the responsibility of the dealer to provide installation of the replaced part or complete product. Therefore, no labor fees will be accepted on concealed damages. B. Visible damage or shortage Any external evidence of damage or shortage must be noted on the freight bill or express receipts and signed by the carrier’s agent. Failure to adequately describe such external evidence of damage or shortage may result in refusing to honor a damage claim. When damage or shortage is discovered, a written request must be made to Groupe Lacasse Customer Service within 5 days of the receiving date. For claims, please contact Groupe Lacasse Customer Service by phone at 1-888-522-2773 or by fax at 1-888-248-1865 . Product A. Use and installation of products The Seller recommends that its products be installed according to its written installation procedures. The customer agrees to use the Seller’s products properly; not to remove or alter safety devices, warnings, or operation instructions placed on products by the Seller and to instruct employees as to the proper care and use of the products according to printed instructions. Installers can be contracted through one of the Seller’s dealer or affiliate on a separately negotiated basis. B. Service Service requests for design, installation, relocation, storage, trade-in, etc. are handled by the local authorized dealer. Contact the local authorized dealer for more details. C. California Bulletins #117 and #133 (Seating) Many models in this price list can be made to comply with State of California Technical Bulletin #133. The standard fire-retardant foam supplied meets the specification of State of California Technical Bulletin #117. Consult Customer Service for the latest models and upcharges. D. Design We reserve the right to make changes in product offering, design and materials as well as discontinuance of parts and units when such action is deemed to be an improvement in design or function. Warranty The following warranty applies to Arold products manufactured after May 1 st , 2018. This warranty is given to the initial buyer and is valid for as long as the product is owned by the original buyer. The warranty, which runs from the date of manufacture, covers defects in materials and craftsmanship found during normal usage of products during the applicable warranty period. Warranty: Groupe Lacasse LLC warrants its products, from the date of invoice, to be free from defects in material and workmanship for as long as the original purchaser owns it; proof of delivery being the only official document accepted by Groupe Lacasse LLC for any claim. This warranty is subject to the limitations, exclusions and other provisions below: Lifetime except those listed below. Weight limit: 310 lbs. (141 kg). Here are the warranty periods for products: Arold Products Applicable Warranty period* Casters / Glides 5 years C.O.M. / C.O.V. / SPL / Graded-In Upholstery Program Not warranted Electrical Components 5 years Exposed wood 2 years Foam 5 years High-Performance Thermofused and High-Pressure Laminate 25 years Internal wood frame 10 years Mechanism 5 years Metal frames Lifetime Standard and Carded Upholstery Programs 5 years Workmanship 10 years Labor, delivery charges and service not covered under warranty. This warranty does not apply to “normal wear and tear”, abuse, damage caused by a carrier, damaged caused by transport of product from one site or location to another and alterations to the product not expressly authorized by the Seller. It also does not apply to “Customer’s Own Material and Vinyl”, “Graded-In Upholstery Program” and “SPL” fabric, (i.e., material specified by the buyer that is not in the current Arold upholstery selection) used in the manufacture of Arold products. The Seller does not warrant the matching of colour, grain or texture except to within commercially acceptable standards. For the purposes of warranty claims, upholstery fabrics that have been dropped from Arold stocked upholsteries will be supported for 6 months from the date of discontinuation. For fabrics that are no longer available from the manufacturer, substitutes will be used for warranty claims. A product will not be considered defective, and it will not be subject to the warranty, if the product is not installed or used as recommended in the Seller’s written planning, installation or user guides. The warranty does not apply to any Arold seating product that is used by an individual weighing over 310 lbs. (141 kg). Warranty will be void if identification label is removed under the chair or if a proof of delivery cannot be supplied. Except as stated above, the Seller does not make any express or implied warranties as to any product and in particular does not make any warranty of fitness for any particular purpose except for standard use of no more than 40 hours per week. The remedies described above are the buyer’s exclusive remedies for any product defect. The Seller shall not be liable for consequential, economic, indirect, punitive or incidental damages arising from any product defect. The applicable warranty period assumes that the product is used an average of not more than 40 hours per week. If a product is used more than this, the applicable warranty period shall be reduced in proportion to the increased usage. For example, if casters are used an average of 50 hours per week, the applicable warranty period for the casters shall be reduced to four years. *

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