Lacasse > Paradigm > Price Book > USA > 2021

39 PARADIGM Panel System USA – MAY 2021 TERMS AND CONDITIONS OF SALE 1. ORDER PLACEMENT a) The seller sells its products in the terms set forth in these standard terms of sale. All orders must be submitted in writing as represented by a valid purchase order, which includes the total list and net dollars. The seller reserves the right to refuse any order. b) The following information is required to process an order. CUSTOMER INFORMATION PRODUCT INFORMATION Sold/Ship to address Quantity Purchase order number Product numbers including options Authorized signature Colors and fabrics (all surfaces) Contact name Note: Product number overrules the written description and/or comment lines Consignee contact name and phone Bid/Quote # if applicable Product total (list/net) Preferred delivery date (Specific delivery date not guaranteed) Groupe Lacasse Inc. cannot be held responsible for customer’s errors, omissions and order duplication due to non- compliance with this procedure. 2. ORDER CHANGES Any change to an original purchase order must be received in writing no later than 48 hours after receipt of the original order. Any change to the original order after 48 hours, if approved, will result in production rescheduling. The cost variances will have to be approved by the customer before production rescheduling. No changes allowed on QuickShip orders. 3. ORDER CANCELLATIONS Cancellations must be requested in writing no later than 48 hours after receipt of the original order and are subject to approval by Groupe Lacasse Inc. Cancellations cannot be accepted otherwise. No cancellation allowed on QuickShip orders. 4. ORDER ACKNOWLEDGEMENT Orders will be acknowledged to dealers by Groupe Lacasse Inc. Please refer to the acknowledgement copy to make sure it agrees with your original purchase order. When corresponding, please refer to the acknowledgement number. If you do not receive your order acknowledgement within 48 hours, please contact our customer service. 5. LIMITED LIFETIME WARRANTY Groupe Lacasse Inc. warrants its products to be free from defects in material and workmanship for as long as the original purchaser owns it; proof of purchase from Groupe Lacasse Inc. being the only official document accepted by Groupe Lacasse Inc. for any claim. This warranty is subject to the limitations, exclusions and other provisions below: • Twenty-five years: High-performance thermofused laminate. • Twenty years: Drawer slides. • Ten years: Standard key locks and electrical systems. • Five years: High-pressure laminate, casters, upholstery, thermoplastic polymer extrusions and accessories. • One year: Electronic locks and electrical accessories. • Exclusions: C.O.M/C.O.V. upholstery, light bulbs and ballasts are not covered by this warranty. This warranty is made by Groupe Lacasse Inc. only to purchasers acquiring the product directly from Groupe Lacasse Inc., its authorized dealers, or others who are specifically authorized by Groupe Lacasse Inc. to sell such products. Shipping and labour are not covered by the warranty. The purchaser’s remedy is limited to repair or replacement, at Groupe Lacasse’s option, of products which when used normally, prove to be defective within the period stated. This warranty does not apply to any product which must be replaced because of normal wear and tear, negligence, abuse or accident or which has been modified by someone other than Groupe Lacasse Inc. or its authorized dealers. The remedy stated herein are expressly agreed to be exclusive as a condition of sale. Groupe Lacasse Inc.’s liability with respect to its products or installation services should not exceed that expressly set forth above. Under no circumstances shall Groupe Lacasse Inc. be liable for accidental or consequential damages. Specials may be subject to a limited warranty. 6. STANDARD, CARDED AND C.O.M./C.O.V. UPHOLSTERY PROGRAMS The upholstery specifications are shown on the backs of the sample cards. The fabric mills advise that from time to time colors may vary with different dye lots. Consequently, Groupe Lacasse Inc. cannot be held responsible for these differences. 7. PRICES All prices listed are suggested retail prices, FCA our factory, St-Pie, Quebec, Canada. Accepted orders are subject to prices and taxes prevailing at the time of shipment. Prices and taxes are subject to change without notice. If shipping date requested is more than 90 days from date of order, Groupe Lacasse Inc. shall have the right to use the published list prices effective at the time of shipment. Prices shown in price book have priority over electronic catalog contents. 8. TERMS (UPON ACCEPTANCE FROM OUR CREDIT DEPARTMENT) Net 30 days from date of invoice. Any product sold shall remain the property of Groupe Lacasse Inc. and shall remain the seller’s property until paid for. The buyer agrees to perform all acts which may be necessary to protect and assure retention of title to such products by Groupe Lacasse Inc. until such time as goods have been paid for in full. No sales within a one-year period will automatically lead to the account’s closure. 9. QUOTATIONS Quotations are valid for a period of ninety (90) days unless otherwise specified on the quote. 10. CHANGES All illustrations, specifications and prices in this book are based on the latest product information available at the time of publication. The right is reserved to make changes, at any time and without prior notice, to prices, colors, materials, specifications and models offered. 11. PACKING AND SHIPPING Packaging consists of polyethylene and protectors or separate cartons, depending on method of shipment. 12. DELIVERY The scheduled delivery week is specified on our acknowledgment. Groupe Lacasse is not liable for delay or failure to deliver goods due to causes beyond its control (such as a casualty, an act of god, a labor dispute, or an accident; the inability to obtain the necessary labor, material or transportation; or any change requested by the customer). Under these circumstances, the ship date will be extended to compensate for the delay as determined by the Seller. Groupe Lacasse will accept, upon prior approval by Logistics and Customer Service departments, to make installation job site deliveries for a minimum of one half of a full truckload (1,200 cubic feet / 33.98 m 3 ); however, and in all cases, an unloading dock must be available to accommodate 53 ft. / 16.15 m trailers and the address is also subject to approval. Unloading at destination is the sole responsibility of the purchaser. No waiting time will be possible; however, and if any is incurred, it will be recharged to the purchaser. Under no circumstance will Groupe Lacasse deliver goods in a residential area. Surcharge Time sensitive deliveries (weekend deliveries, night, etc.) that require expedited carrier service will result in additional charges that will be passed onto the consignee (dealer). Liftgates: Our standard carriers do not have liftgates. Requests for liftgates can often be accommodated but will result in extra fees and they must be made at least 2 weeks in advance. 13. SHIPPING WEIGHTS AND VOLUMES Shipping weights and volumes are available on the Groupe Lacasse website and may vary due to the constantly improving methods of packaging. 14. ROUTING Unless otherwise specified by the buyer and agreed to by Groupe Lacasse, the latter reserves the right to select the route, method of shipment and carrier. Customer requests for special carrier, method of shipment and/or routing will be shipped freight collect. 15. TRANSPORTATION POLICY “Zone 0” shipments are FCA plant. “Zone 1”, “Zone 2”, “Zone 3”, “Zone 4” and “Zone 5” pricing includes freight cost to your geographical location. On all orders less than $2,000 net (regardless of brand and/or of shipping point) we will add a $150 “small order fee”. Please take note of the following exclusion to the “small order fee”; • By combining different product collections in one order, even if the net value of each collection is less than $2,000 net, but the total value of all collections in one order is at least or above $2,000 net, and as long as all products are shipped at the same destination / receiving location (ship to), the fee will not apply regardless of shipping dates and points of origins. Small orders under $25 net are subject to a $20 small order fee (instead of $150) regardless of the shipping zones. Freight charges beyond the continental United States are the purchaser’s responsibility. Shipments beyond the continental United States must deliver to a freight forwarder or forwarding carrier of your choice. It is the customer’s responsibility to provide this information on purchase orders. 16. FREIGHT CLAIMS All FCA destination claims will be handled and filed by the Seller. In order to expedite any credit due, your help and assistance is required. Please adhere to the following guidelines: The merchandise is carefully packed and thoroughly inspected before leaving the warehouse. Responsibility for its safe delivery is assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must therefore be made to Groupe Lacasse as follows: 1) Concealed loss or damage Concealed loss or damage means loss or damage that does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When damage is discovered upon unpacking, a written request within 15 days of the delivery date must be made. No disposition will be taken until approved from the manufacturer. IMPORTANT: Groupe Lacasse’s policy in concealed damage is to replace the part or complete product if necessary at no charge to the dealer. However, it is the responsibility of the dealer to provide installation of the replaced part or complete product. Therefore, no labor fees will be accepted on concealed damages. 2) Visible damage or shortage Any external evidence of damage or shortage must be noted on the freight bill or express receipts and signed by the carrier’s agent. Failure to adequately describe such external evidence of damage or shortage may result in refusing to honor a damage claim. Claims must be submitted within 5 business days of reception of the merchandise. Submit your claim to the Groupe Lacasse Customer Service by email at: lacassecustomer.service@groupelacasse.com . Phone: 1-888-522-2773 - Fax: 1-888-248-1865 17. RETURNS Absolutely no returns will be accepted on any standard and non-standard products. 18. STORAGE In the event the purchaser requests the postponement of a shipment beyond the scheduled shipping week after the goods have become work in process, or are ready to be shipped, Groupe Lacasse can make arrangements to store the goods but at the purchaser’s risk and expense. Such transfer to storage shall be deemed delivery to purchaser for all purposes including invoicing and payment. 19. GOVERNING LAW This contract shall be construed and governed in accordance with the laws of the province of Quebec, Canada.